Refund policy

Occasions Designer Wear – Return & Refund Policy

Shop with Confidence. Elegant Fashion with Hassle-Free Returns
At Occasions Designer Wear, we are committed to delivering premium quality and a smooth shopping experience. If something doesn’t meet your expectations, our return and refund process is designed to be simple, transparent, and customer-friendly.

1. Eligibility for Returns
Return Period: Items can be returned within 7 days of delivery.
Condition: Products must be unused, unworn, unwashed, with original tags, packaging, and invoice.

Non-Returnable Items:

Customized or made-to-order outfits
Altered items
Accessories (jewelry, scarves, etc.)
Items purchased on sale or discount (unless damaged/defective)

Special Cases (Proof Required):

Damaged or defective product
Wrong item delivered
Missing item from order
Parcel received in damaged condition

2. Easy Return Process
Step 1: Contact our support team via email or WhatsApp within 7 days of delivery.
Step 2: Provide your order number, reason for return, and attach clear photos (mandatory for claims).
Step 3: Once approved, you will receive return instructions.
Return Shipping: Customers may be required to send the parcel back unless otherwise advised.

3. Quality Check Process
After receiving your returned item, our Quality Check team will inspect it.

Approved Returns: Proceed to refund or exchange.
Rejected Returns: Item will be sent back with a valid reason (within 5–7 working days).

4. Refunds & Exchanges
Refunds:

Processed to the original payment method
Timeline: 10–15 working days after approval

Exchanges:

Available for size or design (subject to stock availability)
Processed after item passes quality check

5. Return Tracking
Customers are advised to use a reliable courier service.

Share tracking details with our support team
Occasions Designer Wear is not responsible for lost return shipments

6. Cancellation of Return Requests
If you wish to cancel your return request, inform our support team before dispatching the item. You may re-submit your request within the eligible period.

7. Non-Refundable Charges

Shipping charges are non-refundable
Cash-on-delivery fees (if applicable) are non-refundable

8. Damaged or Defective Items
If you receive a damaged or incorrect product:

Report within 48 hours of delivery
Share clear images/videos as proof
We will arrange a replacement or full refund at no extra cost

9. Refund Delays
Refunds may take additional time due to:

Bank processing delays
Weekends or public holidays
Payment method processing time

If your refund is delayed, please contact your bank first, then reach out to us.

10. Policy Updates
Occasions Designer Wear reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting.

11. Need Help?
Our support team is always ready to assist you.
 Email: occasions042@gmail.com

 Phone/WhatsApp: +92 301 - 4255588

Occasions Designer Wear – Style with Confidence. Shop with Trust.